In order to cancel your account, please logon to your FollowUp.cc account by navigating to our website https://followup.cc and from the account dropdown, select "Settings" to navigate to Settings page. Scroll down to the bottom of the page and use the button "Delete Account" to permanently delete your account.
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If you face any trouble in cancelling your account, please contact us at support@followup.cc and we'll ensure to cancel your account completely.

FollowUp.cc reserves the right to refuse or cancel your subscription at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

Refunds will be reviewed on a case by case basis. For annual payments, customers are agreeing to a service of 1 year on a recurring basis. If there was request to cancel prior to renewal a refund will be submitted, please provide proof of contact so we can review. Any billing errors created by FollowUp.cc, will be accepted without question.

Monthly plans can be cancelled, and will terminate upon the next month’s renewal date. If there was request to cancel prior to renewal a refund will be submitted, please provide proof of contact so we can review. Any billing errors created by FollowUp.cc, will be accepted without question.

In order to downgrade your account, please contact us at support@followup.cc and we'll be happy to help you in downgrading your account promptly.